Refund & Cancellation Policy

This policy describes how cancellations and refunds work for paid subscriptions to the Jidula Secure Access Platform (“JSAP”) and related products offered by Jidula LLC.

1. Billing Cycles

Subscriptions are billed in advance on a monthly, quarterly, or yearly cycle, as selected at signup. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

2. Cancelling Your Subscription

You may cancel your subscription at any time by contacting support@jidula.com or through your account settings once self-service cancellation is available. When you cancel, your subscription remains active until the end of the current billing period, and it will not renew afterward. Cancellation does not automatically trigger a refund for the current period.

3. Money-Back Guarantee (First-Time Subscribers)

If you are a first-time subscriber to a paid JSAP plan, you may request a full refund within 14 days of your initial payment if you are not satisfied with the Service. To request this refund, contact support@jidula.com within the 14-day window. This guarantee applies once per customer or organization.

4. Refunds After the Guarantee Period

Outside of the 14-day money-back guarantee, payments for the current billing period are generally non-refundable, except where required by applicable law. We evaluate exceptional circumstances (such as billing errors or service outages materially affecting your use of JSAP) on a case-by-case basis — contact us and we will work with you in good faith.

5. Billing Errors

If you believe you were charged in error — duplicate charges, incorrect amount, or a charge after cancellation — contact support@jidula.com as soon as possible. We will investigate and issue a corrective refund where warranted.

6. Plan Changes

If you upgrade or downgrade your plan, billing adjustments (prorated charges or credits) will be reflected in your next invoice unless otherwise stated at the time of the change.

7. How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout, typically within 5–10 business days, depending on your payment provider.

8. Contact

For any billing, cancellation, or refund question, email support@jidula.com.